Epic Cadence Expert — Managed Services Advisor

USA102 Nordic Consulting Partners, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Nordic seeks a Cadence Senior Application Advisor - Managed Services to deliver expert Epic EHR design, build, testing and advanced troubleshooting for Nordic clients. You will oversee customer engagements and mentor team members, guiding internal and customer teams to resolution.

Responsibilities include troubleshooting, requirement translation, and system builds. Strong communication and problem-solving skills are essential, with travel up to 10% and on-call rotations.

Qualifications

• Active Epic Cadence certification required.
• Post-secondary education or equivalent experience.
• Epic Prelude, Grand Central, Referrals, Welcome, or RTE certifications preferred.
• 5+ years of experience implementing, training, or supporting Epic modules.

Responsibilities

• Provide expert-level troubleshooting to ensure Epic applications' integrity and stability for Nordic clients.
• Translate customer needs into detailed requirement specs and perform system build and testing.
• Manage impacts of changes across related applications and systems.
• Onboard and mentor new team members to the customer support team.

Skills

Epic Cadence

Epic Prelude

Epic Grand Central

Epic Scheduling

Epic Referrals

Mentoring

Excellent communication

Microsoft Office

Problem solving

Travel readiness

Education

Post-secondary education or equivalent

Tools

Ticketing systems

ITIL processes

Job description

Nordic seeks a Cadence Senior Application Advisor - Managed Services to deliver expert Epic EHR design, build, testing and advanced troubleshooting for Nordic clients. You will oversee customer engagements and mentor team members, guiding internal and customer teams to resolution.

Responsibilities include troubleshooting, requirement translation, and system builds. Strong communication and problem-solving skills are essential, with travel up to 10% and on-call rotations.