Senior EHR Analyst - Cadence Epic Specialist

Healthtech Inc; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Nordic is seeking a Managed Services Senior Analyst to deliver EHR design, build, testing and advanced troubleshooting for our complex clients. You will perform day-to-day work with guidance from Application Advisors and Senior Application Advisors, ensuring system integrity and regulatory compliance.

Responsibilities include handling system requests, documenting detailed specs, managing multiple client projects, and contributing to change control.

Qualifications

• Bachelor's degree in a related field or 8+ years of industry experience.
• Active Epic Cadence certification is required with strong understanding of the application.
• 3-5+ years of experience implementing, training, or supporting EHR modules.
• Must demonstrate Nordic’s maxims and strong customer service track record.

Responsibilities

• Provide EHR design, build, testing and advanced troubleshooting services for complex clients.
• Handle system requests, translate needs into detailed requirements and perform build/testing.
• Maintain documentation in ticketing systems and ensure SLAs are met.
• Manage multiple client assignments with limited oversight and effective escalation when needed.
• Contribute to change control and project management decisions under supervision.

Skills

Active Epic Cadence certification

Problem solving

Communication skills

Attention to detail

Independent work

Customer service

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Ticketing systems

Job description

Nordic is seeking a Managed Services Senior Analyst to deliver EHR design, build, testing and advanced troubleshooting for our complex clients. You will perform day-to-day work with guidance from Application Advisors and Senior Application Advisors, ensuring system integrity and regulatory compliance.

Responsibilities include handling system requests, documenting detailed specs, managing multiple client projects, and contributing to change control.