Senior Document Production Specialist - 1st Shift

RR Donnelley; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave; adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RR Donnelley is seeking a Senior Document Production Associate for the 1st Shift in Wheeling, WV. The role focuses on word processing and document production services for clients, with a 9:00 a.m.–6:00 p.m. schedule, Monday–Friday.

Candidates should have a high school diploma and at least 3 years in legal/banking contexts, plus advanced MS Office and strong attention to detail. The position requires independent judgment, teamwork, and the ability to meet deadlines while handling confidential

Qualifications

• Highschool diploma or equivalent required.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast‑paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escape a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self‑motivated with positive can‑do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi‑functional and diverse backgrounds

Responsibilities

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to company policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner

Skills

MS Office (Word, Excel, PowerPoint)

Typing

Word Processing

Attention to detail

Communication skills

Education

Highschool diploma or equivalent

Higher level education preferred

Job description

RR Donnelley is seeking a Senior Document Production Associate for the 1st Shift in Wheeling, WV. The role focuses on word processing and document production services for clients, with a 9:00 a.m.–6:00 p.m. schedule, Monday–Friday.

Candidates should have a high school diploma and at least 3 years in legal/banking contexts, plus advanced MS Office and strong attention to detail. The position requires independent judgment, teamwork, and the ability to meet deadlines while handling confidential