Senior Document Production Specialist

RR Donnelley; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

Williams Lea by RRD in Wheeling, WV is seeking a Senior Document Production Associate to deliver word processing and document production services for clients. The role follows a Monday–Friday schedule, 10am–7pm, and requires meticulous attention to detail and strong MS Office skills.

Key responsibilities include editing, proofreading, formatting, and coordinating production workflows, while maintaining confidentiality and meeting deadlines.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Minimum 3 years’ experience in legal, banking, or large corporate environment.
• Document production, word processing experience preferred.
• Advanced MS Office skills (Word, Excel, PowerPoint); strong keyboarding.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system preferred.
• Ability to work in a fast-paced, team environment, independently and collaboratively.
• Ability to prioritize work and meet deadlines in a timely manner.
• Strong attention to detail with accuracy and quality.
• Ability to handle sensitive and/or confidential documents.
• Ability to make independent decisions aligned to business needs.
• Troubleshoot complex tasks; know when to escalate.
• Excellent verbal and written communication; professional telephone and email etiquette.
• Self-motivated with a positive can-do attitude.
• Proven customer service skills are required.
• Able to interact with multi-functional and diverse backgrounds.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests and identify the correct process to produce documents.
• Edit, proofread, convert, create, transcribe or complete production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, software and hardware.
• Coordinate document production services, preparation, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Use logs/tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisor, or client on job or deadline issues.
• Help foster proactive service enhancements and client relations.
• Handle sensitive/confidential documents and information.
• Perform Quality Assurance on the work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design or other document production tasks.
• Complete other tasks as assigned by management.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

MS Office

Typing

Document production

Legal/Finance experience

Time management

Attention to detail

Communication skills

Mentoring

Education

High school diploma

Tools

Timekeeping system

Job description

Williams Lea by RRD in Wheeling, WV is seeking a Senior Document Production Associate to deliver word processing and document production services for clients. The role follows a Monday–Friday schedule, 10am–7pm, and requires meticulous attention to detail and strong MS Office skills.

Key responsibilities include editing, proofreading, formatting, and coordinating production workflows, while maintaining confidentiality and meeting deadlines.