Senior Document Production Specialist: Proofing & QA

RR Donnelley; Kentucky; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Parental leave

Adoption assistance

Tuition assistance

Job summary

Williams Lea by RRD is a global business support services company providing document production, word processing, and related services to law firms, financial institutions, and large corporations. The Senior Document Production Associate role focuses on producing documents per policies, assessing requests, and ensuring timely, accurate outputs.

The position requires a high school diploma or equivalent, 3 years of relevant experience, and advanced MS Office skills.

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing, and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner

Responsibilities

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Attention to detail

Communication skills

Time management

Customer service

Team collaboration

Self-motivation

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Williams Lea by RRD is a global business support services company providing document production, word processing, and related services to law firms, financial institutions, and large corporations. The Senior Document Production Associate role focuses on producing documents per policies, assessing requests, and ensuring timely, accurate outputs.

The position requires a high school diploma or equivalent, 3 years of relevant experience, and advanced MS Office skills.