Document Production Specialist — Precision & Timely Delivery

RR Donnelley; West Virginia; On-site; USD 22,000 - 30,000; Full time

Job summary

Williams Lea by RRD is seeking a Document Production Associate to provide word processing and document production services for our clients. This full-time role operates Monday-Friday 9am-6pm ET across our North American sites.

Responsibilities include using logs and tracking software, reviewing requests, editing and proofreading, meeting deadlines, and ensuring quality. A high school diploma and at least one year of document production experience are required; MS Office skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1 year document production experience preferred in a large corporate or legal environment.
• Proficiency with MS Office (Word, Excel, PowerPoint) and basic document editing tools.

Responsibilities

• Use logs and tracking software for document production.
• Assess job requests and ensure task completion.
• Edit, proofread, and coordinate document production workflows.
• Follow procedures to edit, convert, create, or transcribe documents to client satisfaction.
• Proficient with equipment, software, and hardware needed for the role.
• Communicate with team, supervisor, or client on deadlines and issues.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Support continuous service improvement and client relationships.
• Perform quality assurance on work and adhere to policies.

Skills

Attention to detail

Time management

Organizational skills

Communication skills

Customer service

Team collaboration

Education

High school diploma or equivalent

1 year document production experience

Tools

MS Office (Word, Excel, PowerPoint)

Document editing software

Typing skills

Job description

Williams Lea by RRD is seeking a Document Production Associate to provide word processing and document production services for our clients. This full-time role operates Monday-Friday 9am-6pm ET across our North American sites.

Responsibilities include using logs and tracking software, reviewing requests, editing and proofreading, meeting deadlines, and ensuring quality. A high school diploma and at least one year of document production experience are required; MS Office skills are essential.