Senior Document Production Specialist

RR Donnelley; Wheeling (WV); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. The role runs Sunday-Thursday, 8am-5pm, at our Wheeling, WV location.

Responsibilities include editing, proofreading, converting, and coordinating document production workflows to ensure high-quality outputs on time. Qualified candidates will have a high school diploma or equivalent and at least 3 years' experience in relevant settings; strong MS Office

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Document production, word processing experience preferred.
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast-paced, team environment, independently and collaboratively.
• Ability to prioritize work, balance projects and meet deadlines in a timely manner.
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify correct process to produce documents and ensure completion throughout task lifecycle.
• Edit, proofread, convert, create, transcribe or complete document production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware.
• Assist with coordination of document production services, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Use logs/tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Foster a proactive environment of continuous service enhancement and client relationships.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design or other document production tasks as needed.
• Interact with clients in person, over the phone or electronically.

Skills

MS Office proficiency

Typing skills

Communication skills

Attention to detail

Customer service

Self-motivation

Professional etiquette

Education

High school diploma

Advanced education preferred

Tools

MS Word

Excel

PowerPoint

Document production software

Job description

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. The role runs Sunday-Thursday, 8am-5pm, at our Wheeling, WV location.

Responsibilities include editing, proofreading, converting, and coordinating document production workflows to ensure high-quality outputs on time. Qualified candidates will have a high school diploma or equivalent and at least 3 years' experience in relevant settings; strong MS Office