Senior Document Production Specialist - 2nd Shift

RRD; Wheeling (WV); On-site; USD 23,446 - 32,318; Full time

Job summary

RRD in Wheeling, WV, is seeking a Senior Document Production Associate for the 2nd shift (4 pm–1 am ET) with an additional $1.75 per hour differential. The role focuses on word processing and document production for clients, following established policies and procedures.

You will edit, proofread, convert, transcribe or create documents, using MS Office and other software. Strong detail, time management and confidentiality are essential in a fast-paced team environment.

Qualifications

• High school diploma or equivalent required; higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience, preferably in a legal, banking or large corporate environment.
• Document production and word processing experience preferred.
• Advanced skill in the use of MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast-paced, team environment, both independently and collaboratively.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the correct process, and ensure appropriate completion throughout the task lifecycle.
• Use established procedures, standards, and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, technology, software, and hardware necessary to perform job functions.
• Assist with coordination of document production services, preparation, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Utilize appropriate logs and/or tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with peers, supervisors, or clients on job or deadline issues.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design or other document production and preparation, as needed.
• Complete other tasks and assignments as assigned by management.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.

Skills

MS Office

Typing

Document editing

Education

High school diploma or equivalent

Tools

Timekeeping system

Job description

RRD in Wheeling, WV, is seeking a Senior Document Production Associate for the 2nd shift (4 pm–1 am ET) with an additional $1.75 per hour differential. The role focuses on word processing and document production for clients, following established policies and procedures.

You will edit, proofread, convert, transcribe or create documents, using MS Office and other software. Strong detail, time management and confidentiality are essential in a fast-paced team environment.