Evening Document Production Lead — Word Processing & QA

RR Donnelley & Sons; Wheeling (WV); On-site; USD 23,446 - 32,318; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Tuition assistance

Employer/partner discounts

Job summary

RR Donnelley & Sons in Wheeling, WV is seeking a Senior Document Production Associate to provide word processing and document production services for clients.

The role requires assessing requests, editing and formatting documents, and coordinating production tasks to meet deadlines. Strong MS Office skills, attention to detail, and ability to handle confidential information are essential.

Qualifications

• High school diploma or equivalent; higher education preferred or equivalent work experience.
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment.
• Document production, word processing experience preferred.
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast-paced, team environment, independently and collaboratively.

Responsibilities

• Perform document production work according to established policies and procedures.
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle.
• Edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions.
• Assist with coordination of document production services, preparation, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

MS Office advanced

Typing speed

Document production

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office suite

Job description

RR Donnelley & Sons in Wheeling, WV is seeking a Senior Document Production Associate to provide word processing and document production services for clients.

The role requires assessing requests, editing and formatting documents, and coordinating production tasks to meet deadlines. Strong MS Office skills, attention to detail, and ability to handle confidential information are essential.