Senior Document Production Specialist

RRD Company; Wheeling (WV); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

Williams Lea by RRD is hiring a Senior Document Production Associate in Wheeling, WV, to provide word processing and document production services for clients. The role runs Sunday-Thursday, 8am-5pm, with responsibilities from document creation to QA and client liaison.

The ideal candidate has a high school diploma or equivalent and at least 3 years’ experience in a legal, banking, or large corporate setting, plus advanced MS Office skills and strong attention to detail.

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents

Responsibilities

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Communication skills

Customer service

Attention to detail

Deadline oriented

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Williams Lea by RRD is hiring a Senior Document Production Associate in Wheeling, WV, to provide word processing and document production services for clients. The role runs Sunday-Thursday, 8am-5pm, with responsibilities from document creation to QA and client liaison.

The ideal candidate has a high school diploma or equivalent and at least 3 years’ experience in a legal, banking, or large corporate setting, plus advanced MS Office skills and strong attention to detail.