Senior Director, Third-Party Collections & Operations

Mrs BPO, Llc; Evesham Township (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

Mrs BPO, Llc in Evesham, New Jersey, seeks a Director of Third Party Collections to lead on-site and remote teams, align client goals, and drive operational excellence across multiple clients.

You will coach Collections Managers, QA, Training, and Workforce, utilizing dashboards and analytics to improve performance, ensure compliance with FDCPA and state rules, and deliver clear executive insights.

Qualifications

• 7–10+ years of collections leadership across multiple sites or teams.
• Strong experience in third-party collections, governance, and performance management.
• FDCPA and state regulatory knowledge and client-specific compliance.
• Experience leading managers, QA, training and workforce.
• Digital fluency with dashboards, dialers, CRM and remote-first workflows.
• Analytical skills to interpret data and drive decisions by metrics.
• Leadership style rooted in clarity, consistency, accountability and discipline.
• Experience leading audits, client reviews and corrective action plans.

Responsibilities

• Oversee third-party collections across on-site and remote teams.
• Directly lead Collections Managers, QA, Training, and Workforce.
• Use dashboards and analytics to identify trends, risks and opportunities.
• Lead client governance meetings and strategic planning sessions.
• Ensure audit readiness and compliance with FDCPA and state regulations.
• Design QA programs and drive coaching and process improvements.
• Leverage dialer tech, CRM and workflows to boost productivity.
• Deliver data-driven reporting to executives and clients.
• Identify process gaps and implement scalable improvements.
• Foster a high-engagement culture across locations.

Skills

Collections leadership

Multi-site oversight

Analytics

Digital fluency

Leadership

Tools

Dialer technology

CRM systems

QA platforms

Workflow automation

Job description

Mrs BPO, Llc in Evesham, New Jersey, seeks a Director of Third Party Collections to lead on-site and remote teams, align client goals, and drive operational excellence across multiple clients.

You will coach Collections Managers, QA, Training, and Workforce, utilizing dashboards and analytics to improve performance, ensure compliance with FDCPA and state rules, and deliver clear executive insights.