Director of Multi-Site Third-Party Collections

MRS Associates; Cropwell (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

MRS Associates seeks a Director of Third-Party Collections to lead on-site and remote collections teams across multiple clients from our Evesham, NJ office. The role emphasizes audit readiness, compliance with FDCPA and state regulations, and data-driven performance using dashboards and analytics.

You will manage Collections Managers, QA, Training, and Workforce, drive continuous improvement, and deliver executive insights through clear reporting to clients and leadership.

Qualifications

• 7–10+ years of collections leadership experience.
• Experience overseeing multi-site or multi-team operations.
• Strong knowledge of FDCPA and state regulations.
• Proven ability to coach and develop leaders.
• Data-driven decision making with dashboards and analytics.

Responsibilities

• Lead on-site and remote collections across multiple states.
• Direct Collections Managers, QA, Training, and Workforce.
• Own daily/weekly/monthly performance metrics and dashboards.
• Serve as primary operations contact for clients and conduct reviews.
• Ensure audit readiness and FDCPA/state compliance.
• Collaborate to improve QA, workflows, and process improvements.
• Foster a high-engagement culture across teams.

Skills

Collections leadership

Multisite oversight

Client governance

Analytics dashboards

Remote leadership

Tools

CRM systems

Dialer tech

QA platforms

Workflow automation

Job description

MRS Associates seeks a Director of Third-Party Collections to lead on-site and remote collections teams across multiple clients from our Evesham, NJ office. The role emphasizes audit readiness, compliance with FDCPA and state regulations, and data-driven performance using dashboards and analytics.

You will manage Collections Managers, QA, Training, and Workforce, drive continuous improvement, and deliver executive insights through clear reporting to clients and leadership.