Third Party Collections Agent

MRS BPO, LLC; Cherry Hill Township (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

MRS BPO, LLC in Marlton, New Jersey is seeking a Collections Agent with 3–5 years of 3rd‑party collections experience to resolve delinquent and charged‑off accounts. You will follow defined processes, navigate multiple systems, and maintain consistent compliance while building autonomy in daily workflow.

Responsibilities include contacting consumers to negotiate payment arrangements, following scripts and prompts, documenting notes, and upholding a professional, empathetic customer experience as

Qualifications

• 3–5 years of third-party collections experience.
• Ability to follow structured workflows and multitask across systems.
• Solid understanding of applicable compliance legislation.
• Reliable, coachable, and able to work independently.

Responsibilities

• Account Resolution — Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Workflow Execution — Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Digital Tool Use — Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Compliance Adherence — Apply regulatory requirements and company policies consistently; escalate issues when unsure.
• Time Management — Manage after‑call work, prioritize tasks, and maintain productivity throughout the day.
• Quality & Performance — Use QA feedback and dashboards to self‑correct and improve call quality and outcomes.
• Customer Experience — Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

Skills

Communication

Negotiation

Compliance

Education

3–5 years of third-party collections experience

Job description

The Collections Agent is responsible for resolving delinquent and charged-off accounts through effective communication, structured workflows, and consistent compliance.

This role is ideal for experienced agents who can follow defined processes, use multiple systems with growing confidence, and steadily build autonomy in managing their daily workflow. Qualified candidates must have at least 3 to 5 years of 3rd-party collections experience.

Work Location is Marlton, New Jersey

Success Profile: passion for success, comfortable with collection systems navigation, digital tools, consistent attendance/performance, coachable, growing autonomy handling calls end-to-end.

Key Responsibilities:

• Account Resolution — Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Workflow Execution — Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Digital Tool Use — Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Compliance Adherence — Apply regulatory requirements and company policies consistently; escalt issues when unsure.
• Time Management — Manage after‑call work, prioritize tasks, and maintain productivity throughout the day.
• Quality & Performance — Use QA feedback and dashboards to self‑correct and improve call quality and outcomes.
• Customer Experience — Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

Required Qualifications:

• At least 3/ 5+ years of first- or third-party collections experience in commercial, credit card, auto, private student loans collections.
• Ability to follow structured workflows and multitask across systems;
• Solid understanding of applicable compliance legislation.
• Reliable, coachable, and able to work independently.