Director, Third Party Collections

Mrs BPO, Llc; Evesham Township (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

Mrs BPO, Llc in Evesham, New Jersey, seeks a Director of Third Party Collections to lead on-site and remote teams, align client goals, and drive operational excellence across multiple clients.

You will coach Collections Managers, QA, Training, and Workforce, utilizing dashboards and analytics to improve performance, ensure compliance with FDCPA and state rules, and deliver clear executive insights.

Qualifications

• 7–10+ years of collections leadership across multiple sites or teams.
• Strong experience in third-party collections, governance, and performance management.
• FDCPA and state regulatory knowledge and client-specific compliance.
• Experience leading managers, QA, training and workforce.
• Digital fluency with dashboards, dialers, CRM and remote-first workflows.
• Analytical skills to interpret data and drive decisions by metrics.
• Leadership style rooted in clarity, consistency, accountability and discipline.
• Experience leading audits, client reviews and corrective action plans.

Responsibilities

• Oversee third-party collections across on-site and remote teams.
• Directly lead Collections Managers, QA, Training, and Workforce.
• Use dashboards and analytics to identify trends, risks and opportunities.
• Lead client governance meetings and strategic planning sessions.
• Ensure audit readiness and compliance with FDCPA and state regulations.
• Design QA programs and drive coaching and process improvements.
• Leverage dialer tech, CRM and workflows to boost productivity.
• Deliver data-driven reporting to executives and clients.
• Identify process gaps and implement scalable improvements.
• Foster a high-engagement culture across locations.

Skills

Collections leadership

Multi-site oversight

Analytics

Digital fluency

Leadership

Tools

Dialer technology

CRM systems

QA platforms

Workflow automation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director, Third Party Collections

Senior Management – Ops 40 HR Work Week 402 Lippincott Dr., Evesham, NJ, US

8 days ago Requisition ID: 1032

Salary Range: $80,000.00 To $100,000.00 Annually

TheDirector, Third Party Collections oversees all day‑to‑day operational performance across on‑site and remote collections teams for several different clients. You will lead Collections Managers, and integrate QA, Training, and Workforce functions to ensure exceptional results, compliance, and client satisfaction. You’ll serve as the primary operational point of contact for clients, own audit readiness, and drive continuous improvement through analytics, coaching frameworks, and digital workflows.

This role is ideal for a senior leader who thrives in a fast‑paced environment and knows how to elevate performance through clarity, consistency, and operational discipline. The position is based at our office in Evesham, New Jersey.

What you will do:

• Lead Multi‑Site/ Client Operations — Oversee Third Party Collections on‑site and remote teams across multiple states; ensure consistent execution, staffing, and performance management across all locations.
• Manage and Develop Leaders — Directly lead Collections Managers, QA leaders, Training, and Workforce; build leadership capability through coaching, calibration, and accountability.
• Drive Performance at Scale — Own daily/weekly/monthly performance outcomes; use dashboards, QA insights, and analytics to identify trends, risks, and opportunities.
• Client Governance & Meetings — Serve as the primary operational contact for clients; lead weekly/monthly business reviews, performance deep dives, and strategic planning sessions.
• Audit & Compliance Oversight — Own audit readiness, responses, and corrective action plans; ensure adherence to FDCPA, state regulations, client requirements, and internal policies.
• Quality Assurance Leadership — Oversee QA program design, scoring, calibration, and reporting; ensure QA insights drive coaching, training, and process improvements.
• Optimize Digital Operations — Leverage dialer technology, CRM systems, workflow automation, and analytics platforms to streamline operations and improve collector productivity.
• Reporting & Executive Insights — Deliver clear, data‑driven reporting to executive leadership and clients; translate analytics into actionable operational plans.
• Continuous Improvement — Identify process gaps, workflow friction, and training needs; implement scalable solutions that improve efficiency and outcomes.
• Culture & Engagement — Build a high‑engagement, high‑accountability culture across remote and on‑site teams using modern communication and collaboration tools.

What you bring:

• 7–10+ years of collections leadership experience, including multi‑site or multi‑team oversight
• Strong experience in third‑party collections, client governance, and contractual performance management
• Deep understanding of FDCPA, state regulations, and client‑specific compliance requirements
• Demonstrated success leading leaders (Managers, QA, Training, Workforce)
• Digital fluency — ability to run an operation through dashboards, dialers, QA platforms, CRM systems, and remote‑first workflows
• Strong analytical capability with the ability to interpret data and drive decisions through metrics
• A leadership style rooted in clarity, consistency, accountability, and operational discipline
• Experience leading audits, client reviews, and corrective action plans.