Director, Third Party Collections

MRS Associates; Cropwell (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

MRS Associates seeks a Director of Third-Party Collections to lead on-site and remote collections teams across multiple clients from our Evesham, NJ office. The role emphasizes audit readiness, compliance with FDCPA and state regulations, and data-driven performance using dashboards and analytics.

You will manage Collections Managers, QA, Training, and Workforce, drive continuous improvement, and deliver executive insights through clear reporting to clients and leadership.

Qualifications

• 7–10+ years of collections leadership experience.
• Experience overseeing multi-site or multi-team operations.
• Strong knowledge of FDCPA and state regulations.
• Proven ability to coach and develop leaders.
• Data-driven decision making with dashboards and analytics.

Responsibilities

• Lead on-site and remote collections across multiple states.
• Direct Collections Managers, QA, Training, and Workforce.
• Own daily/weekly/monthly performance metrics and dashboards.
• Serve as primary operations contact for clients and conduct reviews.
• Ensure audit readiness and FDCPA/state compliance.
• Collaborate to improve QA, workflows, and process improvements.
• Foster a high-engagement culture across teams.

Skills

Collections leadership

Multisite oversight

Client governance

Analytics dashboards

Remote leadership

Tools

CRM systems

Dialer tech

QA platforms

Workflow automation

Job description

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Director, Third Party Collections

Senior Management - Ops 40 HR Work Week 402 Lippincott Dr., Evesham, NJ, US

Salary Range: $80,000.00 To $100,000.00 Annually

TheDirector, Third Party Collections oversees all day‑to‑day operational performance across on‑site and remote collections teams for several different clients. You will lead Collections Managers, and integrate QA, Training, and Workforce functions to ensure exceptional results, compliance, and client satisfaction. You’ll serve as the primary operational point of contact for clients, own audit readiness, and drive continuous improvement through analytics, coaching frameworks, and digital workflows.

This role is ideal for a senior leader who thrives in a fast‑paced environment and knows how to elevate performance through clarity, consistency, and operational discipline. The position is based at our office in Evesham, New Jersey.

What you will do:

• Lead Multi‑Site/ Client Operations — Oversee Third Party Collections on‑site and remote teams across multiple states; ensure consistent execution, staffing, and performance management across all locations.
• Manage and Develop Leaders — Directly lead Collections Managers, QA leaders, Training, and Workforce; build leadership capability through coaching, calibration, and accountability.
• Drive Performance at Scale — Own daily/weekly/monthly performance outcomes; use dashboards, QA insights, and analytics to identify trends, risks, and opportunities.
• Client Governance & Meetings — Serve as the primary operational contact for clients; lead weekly/monthly business reviews, performance deep dives, and strategic planning sessions.
• Audit & Compliance Oversight — Own audit readiness, responses, and corrective action plans; ensure adherence to FDCPA, state regulations, client requirements, and internal policies.
• Quality Assurance Leadership — Oversee QA program design, scoring, calibration, and reporting; ensure QA insights drive coaching, training, and process improvements.
• Optimize Digital Operations — Leverage dialer technology, CRM systems, workflow automation, and analytics platforms to streamline operations and improve collector productivity.
• Reporting & Executive Insights — Deliver clear, data‑driven reporting to executive leadership and clients; translate analytics into actionable operational plans.
• Continuous Improvement — Identify process gaps, workflow friction, and training needs; implement scalable solutions that improve efficiency and outcomes.
• Culture & Engagement — Build a high‑engagement, high‑accountability culture across remote and on‑site teams using modern communication and collaboration tools.

What you bring:

• 7–10+ years of collections leadership experience, including multi‑site or multi‑team oversight
• Strong experience in third‑party collections, client governance, and contractual performance management
• Deep understanding of FDCPA, state regulations, and client‑specific compliance requirements
• Demonstrated success leading leaders (Managers, QA, Training, Workforce)
• Digital fluency — ability to run an operation through dashboards, dialers, QA platforms, CRM systems, and remote‑first workflows
• Strong analytical capability with the ability to interpret data and drive decisions through metrics