On-Site 3rd-Party Collections Specialist

Central Portfolio Control, Inc.; Minnetonka (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Portfolio Control, Inc. in Minnetonka, MN is seeking a full-time 3rd Party Collections Representative to contact consumers about past-due accounts and arrange compliant payment solutions.

This on-site role requires handling outbound and inbound calls, verifying information, explaining balances, and negotiating settlements. You will document all activity in our system, adhere to FDCPA and state laws, and collaborate with supervisors to meet performance goals in a respectful,

Qualifications

• Experience in collections, customer service, or call center environments.
• Strong communication and negotiation skills.
• Understanding of FDCPA and compliance.
• Proficient data entry and CRM experience.
• On-site work in Minnetonka, MN.
• High school diploma or equivalent.
• Willingness to participate in training.

Responsibilities

• Make outbound calls and handle inbound calls.
• Verify account information and explain balances.
• Negotiate payment arrangements or settlements.
• Document all interactions accurately in the system.
• Follow federal and state collection laws and company policies.
• Collaborate with supervisors and teammates to meet performance goals.

Skills

Strong communication

Negotiation skills

Compliance awareness

Team collaboration

On-site work

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Central Portfolio Control, Inc. in Minnetonka, MN is seeking a full-time 3rd Party Collections Representative to contact consumers about past-due accounts and arrange compliant payment solutions.

This on-site role requires handling outbound and inbound calls, verifying information, explaining balances, and negotiating settlements. You will document all activity in our system, adhere to FDCPA and state laws, and collaborate with supervisors to meet performance goals in a respectful,