Senior Director, Global Client Success

Dun & Bradstreet; Florham Park (NJ); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Paid sick time

Education assistance

Volunteer days and donation matching

401(k) with company matching

Health, dental, vision insurance

Job summary

Dun & Bradstreet is seeking a Senior Client Success Manager in Florham Park, NJ to lead post-sale teams and drive value for enterprise accounts. You will deepen executive relationships, align product capabilities with client goals, and guide renewal strategies.

Ideal candidates have 7–10 years of post-sale leadership, strong communication skills, and a data-driven approach to improve adoption and ROI across a multi-geographical client base.

Qualifications

• 7 to 10 years in post-sale client management leading a team and portfolio of enterprise accounts.
• Bachelor's degree required; Master's preferred.
• Experience leading client facing programs delivering measurable business outcomes.
• Technical acumen to align client goals with product capabilities.
• Strong communication and presentation skills for a global audience.
• Experience with cross-functional teams (Product, Sales, Support, Ops).

Responsibilities

• Lead customer success teams to achieve satisfaction, outcomes, and ROI.
• Hire, set goals, reward performance, and manage team development.
• Be a trusted advisor to executives, expanding relationships.
• Use data to improve team performance and drive product adoption.
• Balance servant leadership with proactive account engagement.

Skills

Team leadership

Client relationship management

Strategic account planning

Data-driven decision making

Excellent communication

Cross-functional collaboration

MS-Excel

MS-PowerPoint

MS-Word

Education

Bachelor's degree

Master's degree preferred

Tools

MS Excel

PowerPoint

Word

Job description

Dun & Bradstreet is seeking a Senior Client Success Manager in Florham Park, NJ to lead post-sale teams and drive value for enterprise accounts. You will deepen executive relationships, align product capabilities with client goals, and guide renewal strategies.

Ideal candidates have 7–10 years of post-sale leadership, strong communication skills, and a data-driven approach to improve adoption and ROI across a multi-geographical client base.