Client Success Director: Grow Adoption & ROI

Dun & Bradstreet; Florham Park (NJ); Presencial; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

Dun & Bradstreet is seeking a Senior Client Success Manager to retain and grow top-tier accounts in the US. You will guide post-sale engagement, align teams across Product, Sales and Support, and drive measurable ROI for our platform.

The role requires 7–10 years in client management, strong executive communication, and a data-driven approach to improve adoption and retention across enterprise accounts.

Qualificações

• 7 to 10 years of experience in post-sale client management leading a team and portfolio of high-touch accounts.
• Experience leading client-facing programs that focus on delivering measurable business outcomes and value.
• Has technical acumen to understand and connect client goals with product capabilities.
• Excellent business communication and presentation skills for a global corporate environment.

Responsabilidades

• Lead customer success team to achieve customer satisfaction and strategic goals.
• Build and maintain a high-performing team through hiring, goal setting and performance management.
• Become a trusted advisor to client organizations and ensure measurable ROI with our platform.
• Use data to enhance team performance and drive product adoption across the client base.

Conhecimentos

Team leadership

Client management

Cross-functional collaboration

Business communication

MS Office proficiency

Strategic account management

Data-driven decision making

Ownership mindset

Formação académica

Bachelor's degree

Master's degree preferred

Ferramentas

MS Excel

MS PowerPoint

MS Word

Descrição da oferta de emprego

Dun & Bradstreet is seeking a Senior Client Success Manager to retain and grow top-tier accounts in the US. You will guide post-sale engagement, align teams across Product, Sales and Support, and drive measurable ROI for our platform.

The role requires 7–10 years in client management, strong executive communication, and a data-driven approach to improve adoption and retention across enterprise accounts.