Director, Client Success (R-19760)

Dun-; Florham Park (NJ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Volunteer days

401k with company match

Health benefits

Job summary

Dun & Bradstreet is seeking a seasoned Client Success Manager to guide post-sale programs and drive measurable outcomes for strategic accounts. You will lead a high-impact team, deepen executive relationships, and ensure adoption of our platform across client organizations.

In this remote/on-site role, you will partner with Product, Sales, and Support to align initiatives with business goals, manage escalations, and deliver value-driven engagements for long-term renewals.

Qualifications

• 7–10 years of post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
• Experience leading client-facing programs focused on delivering measurable business outcomes

Responsibilities

• Lead client success teams to achieve customer satisfaction and ROI.
• Grow client value by driving product adoption and renewal through data-driven engagements.
• Collaborate with Product, Sales, Support, and Ops to prioritize customer initiatives.
• Serve as trusted advisor to C-level and VP stakeholders.

Skills

Client management

Leadership

Cross-functional collaboration

Business communication

Presentation skills

Education

Bachelor's degree

Master's degree

Tools

MS-Excel

MS-PowerPoint

MS-Word

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.

Essential Key Responsibilities

• Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team building
  and performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
• Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base
• Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Education and Experience

• 7 to 10 years of experience
• Bachelor's Required,Master's Preferred

Additional Skills and/or Certifications

• Minimum of seven (7) years in a post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
• Experience leading client facing programs that focus on delivering measurable business outcomes and value; Understands the criticality of operational excellence
• Has technical acumen to understand and connect the clients’ business goals with our product abilities
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Experience in working with complex, multi-divisional, multi-geographical customers
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• A bias for action
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

Equal Employment Opportunity (EEO)

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found. We participate in E-Verify - The current poster can be found.

Accommodations information for applicants with disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.