Director, Client Success & Strategic Growth

Dun-; Florham Park (NJ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Volunteer days

401k with company match

Health benefits

Job summary

Dun & Bradstreet is seeking a seasoned Client Success Manager to guide post-sale programs and drive measurable outcomes for strategic accounts. You will lead a high-impact team, deepen executive relationships, and ensure adoption of our platform across client organizations.

In this remote/on-site role, you will partner with Product, Sales, and Support to align initiatives with business goals, manage escalations, and deliver value-driven engagements for long-term renewals.

Qualifications

• 7–10 years of post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
• Experience leading client-facing programs focused on delivering measurable business outcomes

Responsibilities

• Lead client success teams to achieve customer satisfaction and ROI.
• Grow client value by driving product adoption and renewal through data-driven engagements.
• Collaborate with Product, Sales, Support, and Ops to prioritize customer initiatives.
• Serve as trusted advisor to C-level and VP stakeholders.

Skills

Client management

Leadership

Cross-functional collaboration

Business communication

Presentation skills

Education

Bachelor's degree

Master's degree

Tools

MS-Excel

MS-PowerPoint

MS-Word

Job description

Dun & Bradstreet is seeking a seasoned Client Success Manager to guide post-sale programs and drive measurable outcomes for strategic accounts. You will lead a high-impact team, deepen executive relationships, and ensure adoption of our platform across client organizations.

In this remote/on-site role, you will partner with Product, Sales, and Support to align initiatives with business goals, manage escalations, and deliver value-driven engagements for long-term renewals.