Senior Director, Client Delivery & Data Insights

WCG Clinical, Inc.; Concord (NH); Remote; USD 120,000 - 186,000; Full time

Job summary

WCG Clinical, Inc. is seeking a Senior Director, Client Delivery Data & Insights Solutions to lead client success strategies across Data & Insights, ensuring seamless experiences and measurable value for strategic accounts.

You will partner with Business Development, Data & Insights teams, and cross-functional partners to drive adoption, renewals, and growth, while maintaining expert guidance on data governance, privacy, and FDA regulatory considerations.

Qualifications

• 8+ years in business development support, commercial operations, account management, or client experience, with at least 5 years in a leadership role.
• Subject matter expertise in clinical trial and healthcare data (clinical trial data, RWD/RWE, EHR/claims), with the ability to serve as SME for the Data Insights team.
• Hands-on familiarity with analytics/BI tools (SQL, Power BI/Tableau) and ability to lead technical discussions.
• Experience translating analytic findings into clear business recommendations for senior client stakeholders.
• Experience supporting data-driven solutioning, proposals, and feasibility assessments in a data/analytics environment.
• Proven success managing strategic accounts and leading high-performing teams.

Responsibilities

• Serve as an executive sponsor for strategic accounts and align client objectives with organizational capabilities.
• Lead client experience and success plans, renewal strategies, and risk mitigation efforts.
• Standardize and implement best practices for client experience functions to drive scalability.
• Collaborate with Sales, Product, Operations to ensure seamless service delivery of analytics tools.
• Shape the analytics roadmap with Data Engineering, Data Science, and Product teams.
• Maintain expertise in data governance, HIPAA/GDPR, and FDA regulations as they relate to research.

Skills

SQL

Power BI

Tableau

Analytics

CRM platforms

Leadership

Executive presence

Relationship building

Data governance

Education

Bachelor’s degree

MBA/MPH/MS preferred

Tools

CRM systems

Microsoft Word

Excel

Outlook

Databases

Adobe

Job description

WCG Clinical, Inc. is seeking a Senior Director, Client Delivery Data & Insights Solutions to lead client success strategies across Data & Insights, ensuring seamless experiences and measurable value for strategic accounts.

You will partner with Business Development, Data & Insights teams, and cross-functional partners to drive adoption, renewals, and growth, while maintaining expert guidance on data governance, privacy, and FDA regulatory considerations.