Senior Director, AI-Driven Customer Engineering

Cloudflare, Inc.; United States; Hybrid; USD 312,000 - 513,000; Full time

Job summary

Cloudflare, Inc. is seeking a Sr. Director of Customer Engineering to lead a fast-growing regional team. You will partner with Sales to drive AI-assisted GTM, craft technical strategies, and mentor managers while ensuring premier customer outcomes.

You will shape regional execution, collaborate across functions, and engage directly with executive stakeholders to accelerate growth and improve deal quality.

Qualifications

• 8+ years of Customer Engineering leadership or enterprise sales leadership experience.
• Hands-on experience delivering complex SaaS, PaaS, or cloud security solutions.
• Proven track record partnering with Account Executives, Customer Success, and executive stakeholders.
• Experience supporting enterprise contract management and negotiations.

Responsibilities

• Drive Regional Strategy: develop technical solution strategies with AI-assisted platforms and automated planning tools.
• Lead, mentor, and coach CE Managers to uphold high standards for technical rigor and team culture.
• Manage first-line engineering or pre-sales managers and scale teams amid growth.
• Define career development pathways, succession planning, and performance frameworks across management and IC tracks.
• Drive talent acquisition strategies to recruit top-tier AI-focused engineers and managers.
• Own the pre-sales technical strategy for high-velocity and enterprise AI labs and developer platforms.
• Partner with Sales leaders to drive pipeline, strategy, and quota attainment.
• Set technical standards for edge and AI solution design (Workers, Workers AI, Vectorize, Hyperdrive, R2, edge inference).
• Serve as executive sponsor on Tier-1 deals with prospect CTOs and VP-level stakeholders.
• Design territory coverage and resource allocation models to balance strategic deals with scalable touchpoints.
• Oversee and report on performance metrics across regional teams to elevate execution standards.
• Collaborate internationally to resolve regional issues and streamline escalations.
• Influence the product roadmap by prioritizing regional requirements for AI security capabilities.
• Cultivate partner ecosystems with channels and GSIs to scale market reach.

Skills

Leadership

Customer Engineering

SaaS / PaaS

Strategic Partnership

Escalation Resolution

Contract Management

Tools

Zero Trust

Serverless

OpenCode

Windsurf

Job description

Cloudflare, Inc. is seeking a Sr. Director of Customer Engineering to lead a fast-growing regional team. You will partner with Sales to drive AI-assisted GTM, craft technical strategies, and mentor managers while ensuring premier customer outcomes.

You will shape regional execution, collaborate across functions, and engage directly with executive stakeholders to accelerate growth and improve deal quality.