Senior Director, AI-Driven Customer Engineering

Cloudflare, Inc.; San Francisco (CA); On-site; USD 326,000 - 513,000; Full time

Benefits offered by this job

Equity plan eligibility

Comprehensive US benefits package

401(k) Retirement Savings Plan

Flexible Paid Time Off

Job summary

Cloudflare seeks a Senior Director Digital Native, Customer Engineering to lead one of its fastest-growing market segments in the U.S. You will partner with Sales leadership to shape GTM strategy, drive technical excellence, and deliver outcomes for enterprise clients.

Reporting to the AVP, you will embed AI-assisted execution in sales engineering workflows, manage managers and ICs, and influence product roadmaps with a focus on serverless and AI-driven security capabilities.

Qualifications

• 8+ years of Customer Engineering or enterprise sales leadership experience.
• Hands-on SaaS, PaaS, or cloud security solutions background.
• Proven partnering with Account Executives and executive stakeholders to drive revenue.
• Skilled in escalation management and cross-functional resolution.
• Experience supporting enterprise contracts and process management.

Responsibilities

• Develop and execute regional technical solution strategies with AI-assisted tools.
• Mentor CE Managers, uphold high technical rigor and team culture.
• Scale teams through rapid headcount growth and clear career paths.
• Drive talent acquisition in a competitive AI market and set performance frameworks.
• Own pre-sales technical strategy for AI labs, developer platforms and scale-ups.
• Collaborate with sales leadership to improve pipeline, strategy, and quota attainment.
• Set standards for edge and AI solution design across Cloudflare products.

Skills

Leadership Experience

Technical Background

Strategic Partnering

Escalation & Conflict Resolution

Enterprise Contract Management

Job description

Cloudflare seeks a Senior Director Digital Native, Customer Engineering to lead one of its fastest-growing market segments in the U.S. You will partner with Sales leadership to shape GTM strategy, drive technical excellence, and deliver outcomes for enterprise clients.

Reporting to the AVP, you will embed AI-assisted execution in sales engineering workflows, manage managers and ICs, and influence product roadmaps with a focus on serverless and AI-driven security capabilities.