Senior AI-Driven Customer Engineer

Cloudflare, Inc.; Oregon; Hybrid; USD 120,000 - 200,000; Full time

Job summary

Cloudflare, Inc. is seeking a Customer Engineer to partner with customers in deploying and optimizing Cloudflare solutions. You will own the technical relationship from discovery to long-term adoption, working cross-functionally to design architectures and demonstrate value.

The role emphasizes AI-augmented workflows and a quota-carrying mandate, requiring strong collaboration with account teams and a focus on measurable outcomes across the customer journey.

Qualifications

• Experience in a customer-facing technical role.
• Broad technical expertise across web security, networking, cloud infrastructure, and enterprise architecture.
• Understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Strong communication and stakeholder management, bridging technical details with executive strategy.

Responsibilities

• Lead technical discovery with field teams and customers.
• Onboard and enable customers, ensuring successful implementation and adoption.
• Support renewal and expansion through technical health checks and QBRs.
• Act as a trusted technical advisor across the customer journey.

Skills

Customer-facing tech

Networking & cloud

SaaS metrics

Stakeholder communication

Job description

Cloudflare, Inc. is seeking a Customer Engineer to partner with customers in deploying and optimizing Cloudflare solutions. You will own the technical relationship from discovery to long-term adoption, working cross-functionally to design architectures and demonstrate value.

The role emphasizes AI-augmented workflows and a quota-carrying mandate, requiring strong collaboration with account teams and a focus on measurable outcomes across the customer journey.