Senior Desktop Support Technician - Windows IT Pro (On-Call)

src; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SRC in Frisco (Ambulatory Surgical Center) seeks a Senior Desktop Support Technician to maintain and troubleshoot desktop environments, ensuring high service quality and timely incident response. The role requires staying current with OS features and providing end-user support across the organization.

The position emphasizes reliability, documentation, and adherence toCare Rite values, with expectations for after-hours support as needed for critical incidents and project work.

Qualifications

• High school diploma or equivalent required.
• CompTIA A+ certification or equivalent preferred; demonstrates proficiency with desktops in a corporate/healthcare networked environment.
• Minimum 5 years of experience in installation, configuration, maintenance, and troubleshooting of desktop systems with Windows in a corporate/healthcare environment.

Responsibilities

• Provide outstanding customer service by ensuring all tickets and deliverables are handled timely with quality outcomes and continuous communication.
• Follow all policies, procedures, standards, and guidelines.
• Maintain inventory of assigned software licenses and hardware; develop and maintain documentation.

Skills

Customer service

Desktop troubleshooting

Education

High school diploma

Job description

SRC in Frisco (Ambulatory Surgical Center) seeks a Senior Desktop Support Technician to maintain and troubleshoot desktop environments, ensuring high service quality and timely incident response. The role requires staying current with OS features and providing end-user support across the organization.

The position emphasizes reliability, documentation, and adherence toCare Rite values, with expectations for after-hours support as needed for critical incidents and project work.