Senior Desktop Support Technician - Health IT (After-Hours)

Scottish Rite for Children; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Scottish Rite for Children is seeking a Senior Desktop Support Technician to provide frontline IT support at our Frisco ambulatory center. You will handle ticket queues, perform hardware repairs, and ensure smooth daily operations for clinicians and staff.

The role requires strong customer service, broad Windows OS experience, and flexibility for occasional after-hours support. Join a dedicated pediatric care IT team in a mission-driven organization.

Qualifications

• Demonstrates strong customer service and ticket handling skills.
• Experience with desktop hardware/software troubleshooting and imaging.
• Familiar with ITIL or ticketing processes and incident management.
• Ability to be flexible for after-hours support as needed.

Responsibilities

• Respond to and resolve end-user tickets with timely, quality outcomes.
• Maintain and inventory desktop hardware and software licenses.
• Document procedures and support knowledge base updates.
• Keep current with operating system and desktop environment updates.

Skills

Customer service

Desktop troubleshooting

Education

High school diploma or equivalent

CompTIA A+ certification

Job description

Scottish Rite for Children is seeking a Senior Desktop Support Technician to provide frontline IT support at our Frisco ambulatory center. You will handle ticket queues, perform hardware repairs, and ensure smooth daily operations for clinicians and staff.

The role requires strong customer service, broad Windows OS experience, and flexibility for occasional after-hours support. Join a dedicated pediatric care IT team in a mission-driven organization.