Desktop Support Technician Sr

Scottish Rite for Children; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Scottish Rite for Children is seeking a Senior Desktop Support Technician to provide frontline IT support at our Frisco ambulatory center. You will handle ticket queues, perform hardware repairs, and ensure smooth daily operations for clinicians and staff.

The role requires strong customer service, broad Windows OS experience, and flexibility for occasional after-hours support. Join a dedicated pediatric care IT team in a mission-driven organization.

Qualifications

• Demonstrates strong customer service and ticket handling skills.
• Experience with desktop hardware/software troubleshooting and imaging.
• Familiar with ITIL or ticketing processes and incident management.
• Ability to be flexible for after-hours support as needed.

Responsibilities

• Respond to and resolve end-user tickets with timely, quality outcomes.
• Maintain and inventory desktop hardware and software licenses.
• Document procedures and support knowledge base updates.
• Keep current with operating system and desktop environment updates.

Skills

Customer service

Desktop troubleshooting

Education

High school diploma or equivalent

CompTIA A+ certification

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!Job Posting Title:Desktop Support Technician SrLocation:Frisco - Ambulatory Surgical CenterAdditional Posting Details:Monday through Friday, eight-hour shift between 7:00 AM and 6:00 PM . The position requires flexibility to support occasional after-hours, weekend, and on-call activities as needed for critical incidents, project implementations, maintenance windows, and operational requirements.Job Description:Duties/ResponsibilitiesProvide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedureFollow all Scottish Rite for Children policies, procedures, standards, and guidelinesPerform all work in accordance with the spirit of our Care Rite core valuesResponsible for maintaining inventory of assigned software licenses and hardwareDevelop and maintain assigned documentation (procedures, guides, etc.)Maintain knowledge of current desktop computing environment principles and practices (understanding and demonstrating common practices for hardware troubleshooting, maintaining skillset with operating system diagnosis and understanding operating system features for current and upcoming desktop operating systems)Required Skills/AbilitiesHigh school diploma or equivalent requiredCompTIA A+ certification or equivalent certification which demonstrates proficiency with maintaining desktops in a corporate or health care networked environment preferred; equivalent certifications may include but are not limited to Security+, Microsoft certified desktopMinimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems having Microsoft’s Windows Operating System installed in a corporate or health care, networked environmentWorking EnvironmentWorking conditions: InsideWorking Position: SittingPhysical Demands: MediumPhysical Requirements: Lifting/Carrying, Pushing/Pulling, and Stopping/Kneeling/BendingAn Individual in this position will be required to list or carry weight in this group: 11-24 lbsSensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Smelling, SpeakingAn Individual in this position will be exposed to: Inside/Outside environment