Senior Desktop Support Technician II - Advanced IT

Southwest Transplant Alliance; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Southwest Transplant Alliance in Dallas, TX seeks an experienced Desktop Support Technician II to provide advanced IT support for Windows, macOS, mobile devices, and network/telephony systems.

You will handle escalated issues, maintain HIPAA compliance, perform system health checks, manage user accounts and assets, and mentor junior staff while contributing to a secure, reliable IT environment for healthcare operations.

Qualifications

• High school diploma required;Bachelor’s degree in MIS, CS, or related preferred.
• Minimum of 2 years of desktop support, mobile computing, or network troubleshooting with progressively more responsibility.
• CompTIA A+ certification required; Microsoft Modern Desktop Administrator or Azure Fundamentals preferred.
• Advanced knowledge of network server installation, switch configuration, WAN management, and PBX telephony systems.
• Experience with cloud platforms such as Microsoft Azure or similar environments is highly preferred.
• Understanding of HIPAA compliance and healthcare data regulations is required.

Responsibilities

• Provide advanced diagnostics and troubleshooting for Windows and macOS across devices and networks.
• Install, configure, and support computers, applications, and peripherals (printers, scanners, AV equipment).
• Monitor and maintain network and telephony systems; respond to alerts and outages.
• Manage user accounts and permissions for email, software, and phone systems; onboard new hires with IT resources.
• Document incidents, resolutions, and configurations; maintain asset records and licenses.
• Mentor and train junior staff; assist in process improvements and automation.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Stress management

Driver’s license

Travel readiness

Education

Bachelor’s degree in MIS/CS or related

High school diploma

Tools

CompTIA A+ certification

Microsoft Modern Desktop Administrator

Azure Fundamentals

Job description

Southwest Transplant Alliance in Dallas, TX seeks an experienced Desktop Support Technician II to provide advanced IT support for Windows, macOS, mobile devices, and network/telephony systems.

You will handle escalated issues, maintain HIPAA compliance, perform system health checks, manage user accounts and assets, and mentor junior staff while contributing to a secure, reliable IT environment for healthcare operations.