Senior Desktop Support Tech - Healthcare IT, On-Call

Scottish Rite for Children; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Scottish Rite for Children is seeking a Desktop Support Technician Sr to support Frisco Ambulatory Surgical Center. The role requires providing timely ticket handling, maintaining documentation, and ensuring adherence to Care Rite values.

The candidate should have a high school diploma or equivalent, with preferred CompTIA A+ or similar certifications and at least 5 years in desktop support within corporate/health care environments. Occasional after-hours and on-call support may be required.

Qualifications

• High school diploma or equivalent is required.
• CompTIA A+ or equivalent certification preferred; other certifications may include Security+, Microsoft certified desktop.
• Minimum 5 years of experience in installation, configuration, maintenance, and troubleshooting of Windows desktop systems in corporate or health care environments.

Responsibilities

• Provide outstanding customer service by ensuring all tickets and tasks are handled in a timely manner with quality outcomes and continuous communication.
• Follow all Scottish Rite for Children policies, procedures, standards, and guidelines.
• Maintain inventory of assigned software licenses and hardware.
• Develop and maintain assigned documentation (procedures, guides, etc.).
• Maintain knowledge of current desktop computing environment principles and practices.

Skills

Customer service

Desktop troubleshooting

Windows desktop support

Education

High school diploma or equivalent

Job description

Scottish Rite for Children is seeking a Desktop Support Technician Sr to support Frisco Ambulatory Surgical Center. The role requires providing timely ticket handling, maintaining documentation, and ensuring adherence to Care Rite values.

The candidate should have a high school diploma or equivalent, with preferred CompTIA A+ or similar certifications and at least 5 years in desktop support within corporate/health care environments. Occasional after-hours and on-call support may be required.