Desktop Technician

Buchanan Technologies; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Buchanan Technologies seeks a Desktop Technician to provide onsite IT support in the Dallas area. You will troubleshoot hardware, software, and network issues, assist users across departments, and maintain inventory of IT assets.

The role requires 1-2 years in IT support or help desk, strong customer service, and familiarity with Windows/MacOS, Microsoft 365, and ITSM tools. Local travel may be needed, with occasional overtime.

Qualifications

• 1-2 years of experience in IT Support or Service Desk.
• Experience with ITSM tools and remote desktop support.
• Strong understanding of Windows and macOS operating systems.
• Experience supporting Microsoft 365 and common SaaS apps.
• Basic Active Directory administration preferred.

Responsibilities

• Provide prompt, friendly support to users by phone, email, chat, or in person.
• Log, categorize, prioritize, and resolve service requests in ITSM system.
• Diagnose and resolve hardware/software issues on Windows and macOS.
• Onboard/offboard users in Active Directory and related systems.
• Document solutions and best practices for the internal knowledge base.
• Collaborate with IT teams to resolve complex issues.

Skills

IT Support

Help Desk

Desktop Support

Windows/macOS

Microsoft 365

Remote desktop

Customer service

Communication

Education

Bachelor's degree in IT or related

ITIL/A+/Network+

Tools

ITSM tools

Remote desktop tools

Job description

Desktop Technician

Location: Dallas-Fort Worth, TX (Onsite)

Department: Information Technology

Reports To: Help Desk Manager

Position Overview

The Desktop Technician provides support for users experiencing IT-related incidents and fulfilling service requests. This role ensures effective and efficient service delivery and a seamless user experience by troubleshooting hardware, software, and network issues. The ideal candidate is customer-focused, technically capable, and comfortable working in a fast-paced onsite environment.

Responsibilities

• Provide prompt, friendly, and effective support to users by phone, email, chat, or in person.
• Log, categorize, prioritize, and resolve service requests and incidents in the ITSM system.
• Identify, diagnose, and resolve hardware and software issues, including Windows and Mac operating systems, Microsoft 365, and SaaS applications.
• Onboard and offboard users in Active Directory and other systems in accordance with internal processes and compliance requirements.
• Proactively identify recurring incidents and assist with problem identification and remediation.
• Contribute to the internal knowledge base by documenting solutions, best practices, and help desk processes.
• Work closely with other IT teams to resolve complex technical issues.
• Maintain accurate inventory of IT assets.
• Support project assignments as requested.
• Travel locally up to 25% or as needed.
• Work occasional overtime or extended hours as business needs require, including urgent support issues, critical projects, executive requests, or time-sensitive deadlines.
• Perform other duties as assigned.

Qualifications

• 1-2 years of experience in an IT Support, Help Desk, Desktop Support, or Service Desk role.
• Experience with ITSM tools and remote desktop support tools.
• Strong understanding of Windows and macOS operating systems.
• Experience supporting Microsoft 365 and common SaaS applications.
• Basic Active Directory user administration experience preferred.
• Ability to handle multiple tasks with professionalism, tact, courtesy, and a high degree of customer service.
• Ability to work independently with minimal direction and collaboratively with a team.
• Familiarity with conference room technology preferred.
• Excellent written and verbal communication skills, including the ability to explain technical issues to non-technical users.

Education / Certifications

• College degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience will be considered.
• Industry certifications such as ITIL v4 Foundation, CompTIA A+, Network+, or Microsoft AZ-900 are preferred.

Work Requirements

• Onsite role with local travel as needed.
• Must be flexible, dependable, and willing to support urgent needs when required.
• Must be able to provide professional, customer-focused support to users at all levels.