Desktop Support Technician Sr

src; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SRC in Frisco (Ambulatory Surgical Center) seeks a Senior Desktop Support Technician to maintain and troubleshoot desktop environments, ensuring high service quality and timely incident response. The role requires staying current with OS features and providing end-user support across the organization.

The position emphasizes reliability, documentation, and adherence toCare Rite values, with expectations for after-hours support as needed for critical incidents and project work.

Qualifications

• High school diploma or equivalent required.
• CompTIA A+ certification or equivalent preferred; demonstrates proficiency with desktops in a corporate/healthcare networked environment.
• Minimum 5 years of experience in installation, configuration, maintenance, and troubleshooting of desktop systems with Windows in a corporate/healthcare environment.

Responsibilities

• Provide outstanding customer service by ensuring all tickets and deliverables are handled timely with quality outcomes and continuous communication.
• Follow all policies, procedures, standards, and guidelines.
• Maintain inventory of assigned software licenses and hardware; develop and maintain documentation.

Skills

Customer service

Desktop troubleshooting

Education

High school diploma

Job description

Desktop Support Technician Sr

Location: Frisco - Ambulatory Surgical Center

Monday through Friday, eight-hour shift between 7:00 AM and 6:00 PM . The position requires flexibility to support occasional after-hours, weekend, and on-call activities as needed for critical incidents, project implementations, maintenance windows, and operational requirements.

Duties and Responsibilities

• Provide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedure
• Follow all Scottish Rite for Children policies, procedures, standards, and guidelines
• Perform all work in accordance with the spirit of our Care Rite core values
• Responsible for maintaining inventory of assigned software licenses and hardware
• Develop and maintain assigned documentation (procedures, guides, etc.)
• Maintain knowledge of current desktop computing environment principles and practices (understanding and demonstrating common practices for hardware troubleshooting, maintaining skillset with operating system diagnosis and understanding operating system features for current and upcoming desktop operating systems)

Required Skills and Abilities

• High school diploma or equivalent required
• CompTIA A+ certification or equivalent certification which demonstrates proficiency with maintaining desktops in a corporate or health care networked environment preferred; equivalent certifications may include but are not limited to Security+, Microsoft certified desktop
• Minimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems having Microsoft's Windows Operating System installed in a corporate or health care, networked environment

Working Environment

Working conditions: Inside

Working Position: Sitting

Physical Demands: Medium

Physical Requirements: Lifting/Carrying, Pushing/Pulling, and Stopping/Kneeling/Bending

An Individual in this position will be required to list or carry weight in this group: 11-24 lbs

Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Smelling, Speaking

An Individual in this position will be exposed to: Inside/Outside environment