Desktop Support Technician Sr

Scottish Rite for Children; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Scottish Rite for Children is seeking a Desktop Support Technician Sr to support Frisco Ambulatory Surgical Center. The role requires providing timely ticket handling, maintaining documentation, and ensuring adherence to Care Rite values.

The candidate should have a high school diploma or equivalent, with preferred CompTIA A+ or similar certifications and at least 5 years in desktop support within corporate/health care environments. Occasional after-hours and on-call support may be required.

Qualifications

• High school diploma or equivalent is required.
• CompTIA A+ or equivalent certification preferred; other certifications may include Security+, Microsoft certified desktop.
• Minimum 5 years of experience in installation, configuration, maintenance, and troubleshooting of Windows desktop systems in corporate or health care environments.

Responsibilities

• Provide outstanding customer service by ensuring all tickets and tasks are handled in a timely manner with quality outcomes and continuous communication.
• Follow all Scottish Rite for Children policies, procedures, standards, and guidelines.
• Maintain inventory of assigned software licenses and hardware.
• Develop and maintain assigned documentation (procedures, guides, etc.).
• Maintain knowledge of current desktop computing environment principles and practices.

Skills

Customer service

Desktop troubleshooting

Windows desktop support

Education

High school diploma or equivalent

Job description

Job Posting Title

Desktop Support Technician Sr

Location

Frisco - Ambulatory Surgical Center

Posting Details

Monday through Friday, eight-hour shift between 7:00 AM and 6:00 PM. The position requires flexibility to support occasional after-hours, weekend, and on-call activities as needed for critical incidents, project implementations, maintenance windows, and operational requirements.

Job Description

Duties/Responsibilities:

• Provide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedure
• Follow all Scottish Rite for Children policies, procedures, standards, and guidelines
• Perform all work in accordance with the spirit of our Care Rite core values
• Responsible for maintaining inventory of assigned software licenses and hardware
• Develop and maintain assigned documentation (procedures, guides, etc.)
• Maintain knowledge of current desktop computing environment principles and practices (understanding and demonstrating common practices for hardware troubleshooting, maintaining skillset with operating system diagnosis and understanding operating system features for current and upcoming desktop operating systems)

Required Skills/Abilities

• High school diploma or equivalent required
• CompTIA A+ certification or equivalent certification which demonstrates proficiency with maintaining desktops in a corporate or health care networked environment preferred; equivalent certifications may include but are not limited to Security+, Microsoft certified desktop
• Minimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems having Microsoft’s Windows Operating System installed in a corporate or health care, networked environment

Working Conditions

• Inside

Physical Demands

• Medium
• Lifting/Carrying, Pushing/Pulling, and Stopping/Kneeling/Bending
• An Individual in this position will be required to list or carry weight in this group: 11-24 lbs
• Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Smelling, Speaking
• An Individual in this position will be exposed to: Inside/Outside environment

At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and are an equal opportunity employer.

For questions, contact [e-mail].