Senior Desktop Support Technician — Windows (On-Site)

Rods; Decatur, Northern (TX, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Rods in Decatur, TX is hiring a Desktop Support professional to install, configure and maintain PCs, printers, and scanners for local and remote sites. The role requires strong troubleshooting, Windows support experience, and the ability to manage multiple tasks in a fast-paced environment.

Local candidates preferred. Expect up to 25% travel, day shifts, and on-call rotations. Benefits include health, dental, vision insurance, PTO, and employee discounts.

Qualifications

• Minimum 5 years of desktop support experience.
• Strong technical and logical troubleshooting skills.
• Ability to prioritize tasks and meet deadlines.
• Ability to work nights and weekends on a rotating basis.
• Must be able to lift up to 75 pounds.

Responsibilities

• Install and configure computer hardware, software, network printers, and scanners.
• Monitor and maintain computer systems and related equipment.
• Respond to service requests and technical issues in a timely manner.
• Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely.
• Set up accounts and equipment for new users.
• Troubleshoot, repair, and replace equipment as necessary.
• Run and terminate network cabling.
• Work with vendors to resolve hardware and software issues.
• Test and evaluate new technology solutions.
• May assist other departments during staffing shortages or increased workload.
• Participate in on-call support rotation.

Skills

Desktop support

Windows support

Troubleshooting

Remote support

Customer service

Teamwork

Tools

Printers and scanners

Networking cabling

Job description

Rods in Decatur, TX is hiring a Desktop Support professional to install, configure and maintain PCs, printers, and scanners for local and remote sites. The role requires strong troubleshooting, Windows support experience, and the ability to manage multiple tasks in a fast-paced environment.

Local candidates preferred. Expect up to 25% travel, day shifts, and on-call rotations. Benefits include health, dental, vision insurance, PTO, and employee discounts.