Senior Desktop Support Technician - Remote & On-Site

careers-onbrand24; Savannah (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Work-from-Home Opportunities

Advancement Opportunities

Casual Dress Code

Cash and Prize Contests

Job summary

OnBrand24 is a rapidly growing IT and software development services provider seeking an IT Desktop Support specialist. This role delivers onsite and remote user support, diagnosing hardware, software, and networking issues while assisting with new system deployments and upgrades.

Reporting to the director of network engineering, you will install hardware, manage inventory, configure operating systems and software, and ensure accurate license tracking.

Qualifications

• Desktop Support or IT Help Desk experience.
• Proficiency researching and troubleshooting complex problems and errors.
• Demonstrated ability with basic networking, and telephony.
• Demonstrated ability to research, plan, document, and execute complex tasks/projects.
• Excellent written and oral communication skills.
• Excellent interpersonal and customer service skills.
• Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience.
• CompTIA (A+, Network+, Server+ and Security+ certifications and/or MCITP) are a plus but not required.

Responsibilities

• Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
• Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
• Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
• Asset management - responsible for tracking desktop hardware and software inventory in real-time.
• On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
• Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
• Other duties as assigned.

Skills

Desktop Support

Troubleshooting

Networking basics

Communication

Customer service

Problem solving

Education

Associate degree in Computer Science or IT

CompTIA A+/Network+/Server+/Security+ certifications (plus MCITP)

Tools

Windows OS

Job description

OnBrand24 is a rapidly growing IT and software development services provider seeking an IT Desktop Support specialist. This role delivers onsite and remote user support, diagnosing hardware, software, and networking issues while assisting with new system deployments and upgrades.

Reporting to the director of network engineering, you will install hardware, manage inventory, configure operating systems and software, and ensure accurate license tracking.