Regional IT Technician: Onsite & Remote Support

The 20 MSP

Philadelphia (Philadelphia County)

On-site

USD 52,000 - 75,000

Full time

7 days ago

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Benefits offered by this job

401(k) match

Certification reimbursement

Advancement opportunities

Culture of excellence

Job summary

The 20 LLC, a premier MSP, is seeking a Regional Service Technician to diagnose and resolve issues across workstations, networks, and servers. You will serve as a key contact for onsite and remote support at local client premises.

Ideal candidates show hands-on hardware skills, strong Windows knowledge, and familiarity with AD, VPN, and security tooling. Travel to client sites is required, with opportunities for growth and professional development.

Qualifications

Practical experience with hardware assembly, maintenance and repair.
Strong knowledge of Windows OS, Office suite, and security software.
Familiarity with Active Directory, Group Policy, file sharing and server apps.

Responsibilities

Identify, analyze, and resolve issues on workstations, devices, OS, software, hardware, and servers.
Provide onsite and remote customer support with proper documentation and follow-up.
Prioritize tickets following SOPs and KB articles to meet KPI goals.
Troubleshoot desktop, VPN, hardware, line‑of‑business apps, and basic server functions.
Perform hardware repair, maintenance, and security tasks.
Install networking components, patch panels, and rack setups.
Install, configure, and repair software including OS and antivirus tools.
Back up data and perform system restores when needed.
Test solutions and document work, providing health recommendations.