Desktop Support Technician: Remote & Onsite IT Help

1st-Midamerica-Credit; Wood River (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for career growth

Supportive team environment

Job summary

1 st MidAmerica is seeking a Desktop Support Technician to provide hardware, software, and communications support for staff across onsite and remote locations. The role involves maintaining computer systems, managing user accounts in Active Directory, and researching upgrades.

The ideal candidate will have a high school diploma or equivalent with 2+ years of related experience; an associate degree or certification is preferred.

Qualifications

• High school diploma or equivalent.
• Two years of related experience preferred.
• Associates degree or certification preferred; transferable skills will be considered.
• Strong communication and attention to detail.

Responsibilities

• Provide hardware, software, mobile devices and communication support for staff at onsite and remote locations.
• Monitor and update system configurations and software across the Credit Union's computers.
• Oversee user account management within Active Directory and related systems.
• Research, test, and install hardware and software additions or replacements.
• Maintain documentation standards and track issues with clear tickets and follow-ups.

Skills

Communication

Attention to detail

Customer service

Troubleshooting

Education

High school diploma

Associate degree or certification preferred

Tools

Active Directory

Job description

1 st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Desktop Support Technician.

Job Summary:

We are seeking a Desktop Support Technician To provide hardware, software, and communication support to maintain the efficiency of the computer systems installed.

Key Responsibilities:

- Provides technical assistance with hardware, software, mobile devices and communication problems encountered by staff, both at onsite locations and remotely as needed.

- Monitors and makes system updates/modifications for the Credit Union's computer systems.

- Oversees the full lifecycle of user account management within Active Directory and various systems.

- Researches, modifies, tests, and installs hardware and software additions or replacements.

- Maintains company documentation standards for proper issue tracking and end user support, writes concise informative tickets, and follows up on all tickets to resolution.

Qualifications:

- High school diploma or equivalent.

- Two years of similar or related experience preferred.

- Two-year college degree or completion of a specialized certification preferred; Training or transferable skills will also be considered.

- Strong communication skills and attention to detail.

What We Offer:

- Competitive salary and benefits.

- Opportunities for career growth.

- Supportive team environment.

Schedule:

- Monday – Friday 8:00 AM – 5:00 PM

- Participate in on-call 24/7 coverage on a rotational basis.

Disclaimer : Must be able to work and travel to different credit union locations as determined by management.

1 st MidAmerica is an Equal Opportunity Employer.