Onsite Desktop & Network Support Technician

Brite; Town of Victor (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Brite is seeking a Desktop Technician to install, maintain, and upgrade desktop hardware and equipment at our Victor, NY headquarters. The role involves troubleshooting hardware, software, and network issues, and providing end-user support both remotely and in person.

The ideal candidate has a Bachelor's degree in computer science or IT with 1–2 years of experience; CompTIA A+ certification is preferred. This onsite position offers opportunities to improve deployment processes and collaborate

Qualifications

• Bachelor’s degree in computer science, Information Technology or related field and a minimum of one–two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.
• CompTIA A+ or similar certification preferred.

Responsibilities

• Troubleshoot and resolve hardware, software and network issues.
• Provide end-user assistance both remotely and in person.
• Install, maintain, and upgrade desktop hardware and equipment.
• Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
• Responds to requests for service and customer questions within required response times.
• Assists end users with installation of applications and computer peripherals.
• Assists in onboarding new employees both internal and external.
• Maintains customer asset inventory.
• Responsible for continuous improvement of deployment processes.
• Assists with RMA process as required.

Skills

Hardware knowledge

Network infrastructure

Communication

Problem solving

Time management

Interpersonal skills

Education

Bachelor’s degree in computer science or IT

CompTIA A+ certification (preferred)

Job description

Brite is seeking a Desktop Technician to install, maintain, and upgrade desktop hardware and equipment at our Victor, NY headquarters. The role involves troubleshooting hardware, software, and network issues, and providing end-user support both remotely and in person.

The ideal candidate has a Bachelor's degree in computer science or IT with 1–2 years of experience; CompTIA A+ certification is preferred. This onsite position offers opportunities to improve deployment processes and collaborate