Senior Desktop Support & Endpoint Management Specialist

TechDigital Group; Londonderry (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

TechDigital Group is seeking an experienced desktop support professional to deliver on-site diagnostics for hardware and OS incidents, aiming to maximize endpoint availability and user satisfaction.

You will coordinate remote troubleshooting, implement standardized desktop images, and manage patches and configurations across large user bases while maintaining security baselines and policy enforcement.

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• 8–10 years of hands-on desktop support or systems engineering in enterprise environments.
• Advanced proficiency with workstation OS, endpoint configuration, user profile management, and desktop app support.
• Experience with enterprise endpoint management platforms for software distribution, patching, inventory and policy enforcement.
• Familiarity with security fundamentals including endpoint protection, encryption policies and compliance.

Responsibilities

• Deliver advanced desktop support on site by diagnosing complex hardware and OS incidents to maintain endpoint availability.
• Coordinate remote troubleshooting via enterprise tools to resolve software issues and restore workstation functionality quickly.
• Implement standardized desktop images and baselines for consistent performance and security compliance.
• Administer endpoint management to deploy software patches and configuration updates with minimal business disruption.
• Monitor desktop health using centralized dashboards and logs to spot trends and suggest preventive improvements.
• Collaborate with service desk to handle escalations and provide guidance to speed resolutions.
• Document procedures and resolution steps to support continuous improvement and reduce repeats of incidents.
• Perform root cause analysis for recurring desktop issues and propose sustainable remediation actions.
• Coordinate with network and application teams to ensure endpoint configurations support connectivity and performance needs.
• Manage workstation lifecycle, asset tracking, hardware validation, and software license verification.

Skills

desktop support

endpoint management

Desktop patching

Education

Bachelor's degree or equivalent in IT

Tools

Endpoint management platforms

Job description

TechDigital Group is seeking an experienced desktop support professional to deliver on-site diagnostics for hardware and OS incidents, aiming to maximize endpoint availability and user satisfaction.

You will coordinate remote troubleshooting, implement standardized desktop images, and manage patches and configurations across large user bases while maintaining security baselines and policy enforcement.