Desktop Support Engineer - Remote & Onsite IT Help

Cdi Products Llc; Humble (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

CDI Products LLC is seeking a Desktop Support Technician to provide user support across company-supported computer applications and platforms. You will troubleshoot problems, assist onboarding, and deliver remote and on-site technical support to staff.

The role covers maintaining hardware, software, and network connectivity in a Windows 10/11 environment, with emphasis on excellent customer service and timely problem resolution.

Qualifications

• Relevant certifications (CompTIA A+, Network+, Microsoft Certified Desktop Support Technician).
• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong knowledge of desktop operating systems (Windows, macOS, Linux) and common software applications.
• Experience with helpdesk ticketing systems (Autotask, Zendesk, ServiceNow, Freshdesk).
• Experience with Active Directory, VPNs, and basic networking concepts.

Responsibilities

• Provide technical support to end users for desktop hardware, software, and peripherals with a focus on timely resolutions.
• Diagnose and resolve issues related to desktop systems, applications, and network connectivity in Windows 10/11 environments.
• Install, configure, and maintain desktop hardware and software systems.
• Troubleshoot and resolve issues with printers, scanners, and other office equipment.
• Respond to support tickets and document resolutions in a ticketing system; provide remote and on-site support.

Skills

Problem-solving

Communication skills

Time management

Teamwork

Attention to detail

Education

CompTIA A+

Network+

Microsoft Certified Desktop Support Technician

Tools

Autotask

Zendesk

ServiceNow

Freshdesk

Job description

CDI Products LLC is seeking a Desktop Support Technician to provide user support across company-supported computer applications and platforms. You will troubleshoot problems, assist onboarding, and deliver remote and on-site technical support to staff.

The role covers maintaining hardware, software, and network connectivity in a Windows 10/11 environment, with emphasis on excellent customer service and timely problem resolution.