Senior Desktop Support Technician – Onsite IT Lead

NTT DATA, Inc.; Detroit (MI); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Flexible Spending or Health Savings

Life and AD&D insurance

Short/Long-term disability

Paid time off

Employee assistance

401k with company match

Incentive compensation

Job summary

NTT DATA, Inc. in Detroit, MI is seeking a Senior Desktop Support Technician to provide onsite IT services at field offices within the Mission and Site Support Services.

The role focuses on MACD moves, adds, changes, and deletes, proactive monitoring, and rapid on-site fixes to keep end-user devices productive. Responsibilities include troubleshooting end-user devices, on-site support as needed, IT asset management, and delivering strong customer service with clear communication.

Qualifications

• Bachelor's degree is required or equivalent experience.
• Minimum 10 years of deskside technical support experience.
• Ability to obtain Public Trust clearance.

Responsibilities

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Skills

Troubleshooting

On-site support

Customer service

Communication

Education

Bachelor's degree

Job description

NTT DATA, Inc. in Detroit, MI is seeking a Senior Desktop Support Technician to provide onsite IT services at field offices within the Mission and Site Support Services.

The role focuses on MACD moves, adds, changes, and deletes, proactive monitoring, and rapid on-site fixes to keep end-user devices productive. Responsibilities include troubleshooting end-user devices, on-site support as needed, IT asset management, and delivering strong customer service with clear communication.