Senior Deskside IT Technician - Onsite Support Pro

NTT DATA, Inc.; Kansas City (MO); On-site; USD 80,000 - 134,000; Full time

Job summary

NTT DATA in Kansas City, Missouri, seeks a Senior Desktop Support Technician to deliver on-site IT services at field offices. The role handles MACD moves, adds, changes, and deletes, proactive monitoring, and break/fix support to keep end-user devices running smoothly.

You will staff a Tech Bar for quick troubleshooting, work in a collaborative Service Delivery environment, and apply strong troubleshooting, asset management, and customer service skills to minimize downtime and maximize

Qualifications

• Bachelor's degree required; 1.5 years may substitute for 1 year of degree program.
• Minimum 10 years experience performing deskside technical support roles.
• Ability to obtain Public Trust clearance.

Responsibilities

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Skills

Deskside support

Customer service

Public Trust clearance

Education

Bachelor's degree

Job description

NTT DATA in Kansas City, Missouri, seeks a Senior Desktop Support Technician to deliver on-site IT services at field offices. The role handles MACD moves, adds, changes, and deletes, proactive monitoring, and break/fix support to keep end-user devices running smoothly.

You will staff a Tech Bar for quick troubleshooting, work in a collaborative Service Delivery environment, and apply strong troubleshooting, asset management, and customer service skills to minimize downtime and maximize