Senior Desktop Support Technician

NTT DATA, Inc.; Detroit (MI); Presencial; USD 80.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision insurance

Flexible Spending or Health Savings

Life and AD&D insurance

Short/Long-term disability

Paid time off

Employee assistance

401k with company match

Incentive compensation

Descripción de la vacante

NTT DATA, Inc. in Detroit, MI is seeking a Senior Desktop Support Technician to provide onsite IT services at field offices within the Mission and Site Support Services.

The role focuses on MACD moves, adds, changes, and deletes, proactive monitoring, and rapid on-site fixes to keep end-user devices productive. Responsibilities include troubleshooting end-user devices, on-site support as needed, IT asset management, and delivering strong customer service with clear communication.

Formación

• Bachelor's degree is required or equivalent experience.
• Minimum 10 years of deskside technical support experience.
• Ability to obtain Public Trust clearance.

Responsabilidades

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Conocimientos

Troubleshooting

On-site support

Customer service

Communication

Educación

Bachelor's degree

Descripción del empleo

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Senior Desktop Support Technician to join our team in Detroit, Michigan (US-MI), United States (US).

Job Summary:

The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. In addition to scheduled and on-demand support, the Technician staffs a Tech Bar—an accessible walk-up location for immediate troubleshooting and IT fixes—enhancing user satisfaction and minimizing downtime. Proficient in troubleshooting, IT asset management, and customer service, the role ensures efficient handling of changes and repairs while contributing to comprehensive IT support that maximizes productivity across mission-critical environments.

Job Duties:

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Basic Qualifications:

• Bachelors degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
• Minimum 10 years experience performing deskside technical support roles or responsibilities
• Ability to obtain Public Trust clearance

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $80,250 - $133,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. If the position offered in temporary, the position will not be eligible for incentive compensation.

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits
• incentive compensation based on individual and/or company performance

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Detroit
Job Segment: Technical Support, Technician, Consulting, Technology