Onsite IT Systems Engineer, Field Desk Support

NTT DATA, Inc.; Los Angeles (CA); On-site; USD 102,000 - 171,000; Full time

Benefits offered by this job

Medical insurance with employer-conrib

Dental insurance with employer-contrib

Vision insurance with employer-contrib

Flexible spending or health savings

Life and AD&D insurance

Short and long term disability

Paid time off

Employee assistance

401k with company match

Additional benefits

Job summary

NTT DATA, Inc. in Los Angeles, CA is seeking a System Engineer to provide on-site IT services at field offices, delivering MACD support, proactive monitoring, and break/fix tasks to keep end-user devices running smoothly in a fast-paced environment.

The role emphasizes troubleshooting, IT asset management, and strong customer service, with responsibilities including on-site support, desk-side escalations, and ensuring changes and repairs are handled efficiently to maximize productivity.

Qualifications

• Masters degree; 1.5 years of additional experience can substitute for one year of degree program.
• Minimum 10 years of experience performing deskside technical support roles or responsibilities.
• Ability to obtain Public Trust clearance

Responsibilities

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Education

Masters degree

Years of experience in deskside support

Job description

NTT DATA, Inc. in Los Angeles, CA is seeking a System Engineer to provide on-site IT services at field offices, delivering MACD support, proactive monitoring, and break/fix tasks to keep end-user devices running smoothly in a fast-paced environment.

The role emphasizes troubleshooting, IT asset management, and strong customer service, with responsibilities including on-site support, desk-side escalations, and ensuring changes and repairs are handled efficiently to maximize productivity.