Senior Desktop Support Specialist – Windows & SCCM Expert

Mbi Llc; Richmond (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

Virginia Tax seeks qualified resource to be responsible for maintaining and supporting desktop environments within a Windows ecosystem. Responsibilities include using SCCM, Remote Desktop, and Dameware to connect to workstations, install and troubleshoot software and hardware, and ensure drivers and BIOS remain up to date.

The ideal candidate will demonstrate excellent problem-solving and analytical abilities, strong communication, and a collaborative approach to improving training methods and

Qualifications

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to obtain feedback from customers to improve training methods.
• Running reports and analyzing common complaints and problems.
• An openness to learning new technologies.

Skills

System knowledge

Problem solving

Communication skills

Customer feedback

Reporting & analysis

Learning new tech

Tools

SCCM

Remote Desktop

Dameware

SCCM/SMS

Job description

Virginia Tax seeks qualified resource to be responsible for maintaining and supporting desktop environments within a Windows ecosystem. Responsibilities include using SCCM, Remote Desktop, and Dameware to connect to workstations, install and troubleshoot software and hardware, and ensure drivers and BIOS remain up to date.

The ideal candidate will demonstrate excellent problem-solving and analytical abilities, strong communication, and a collaborative approach to improving training methods and