Senior Desktop Support Specialist

Mbi Llc; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Virginia Tax seeks a qualified resource to support its IT operations, focusing on Windows environments (Windows 11+), SCCM, remote access tools, hardware, and training. The role involves installing and troubleshooting hardware and software, analyzing user issues, and collaborating with teams to improve training methods.

A strong customer service mindset and adaptability are essential. Ideal candidates will demonstrate accuracy, analytical thinking, and a willingness to learn new technologies

Qualifications

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to obtain feedback from customers to improve training methods.
• Running reports and analyzing common complaints and problems.
• An openness to learning new technologies.

Skills

Computer systems & hardware

Problem solving & teamwork

Communication & interpersonal

Customer feedback for training

Reporting & issue analysis

Willingness to learn new tech

Tools

SCCM

Remote Desktop

Dameware

Job description

Virginia Tax seeks a qualified resource to support its IT operations, focusing on Windows environments (Windows 11+), SCCM, remote access tools, hardware, and training. The role involves installing and troubleshooting hardware and software, analyzing user issues, and collaborating with teams to improve training methods.

A strong customer service mindset and adaptability are essential. Ideal candidates will demonstrate accuracy, analytical thinking, and a willingness to learn new technologies