Desktop Support Technician

STI; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Virginia Tax seeks a skilled IT professional to support Windows 10+ environments, manage hardware/software configurations, and assist with SCCM and remote work tooling.

The role emphasizes troubleshooting, problem-solving, and teamwork, with openness to learning new technologies while delivering excellent customer service to end users in a government context.

Qualifications

• Experience with Windows 10 or higher and MS Office (Outlook & MS365).
• Ability to manage PC hardware, peripherals, and networks.

Responsibilities

• Provide IT support for Windows environments and related hardware/software.
• Remotely connect to workstations using SCCM, Remote Desktop, Dameware, and similar tools.
• Troubleshoot, install, configure, and resolve software/hardware issues.
• Communicate effectively with users and teams; maintain documentation.

Skills

Troubleshooting

Teamwork

Customer service

Problem solving

Analytical skills

Open to learning

Tools

SCCM

Remote Desktop

Dameware

MS Office/365

SMS

Job description

About The Role

• Considerable knowledge of Microsoft Operating systems; Windows 10 or higher; Working knowledge ofMS Office including Outlook and MS365.

Virginia Tax seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 10 or higher; Working knowledge ofMS Office including Outlook and MS365.

• Considerable knowledge of pc hardware, peripherals & networks
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Excellent Troubleshooting Skills
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent Problem-solving, Analytical, And Team-working Skills.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.