Sr Desktop Support Tech #3

Mbi Llc; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Virginia Tax seeks a qualified resource to support its IT operations, focusing on Windows environments (Windows 11+), SCCM, remote access tools, hardware, and training. The role involves installing and troubleshooting hardware and software, analyzing user issues, and collaborating with teams to improve training methods.

A strong customer service mindset and adaptability are essential. Ideal candidates will demonstrate accuracy, analytical thinking, and a willingness to learn new technologies

Qualifications

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to obtain feedback from customers to improve training methods.
• Running reports and analyzing common complaints and problems.
• An openness to learning new technologies.

Skills

Computer systems & hardware

Problem solving & teamwork

Communication & interpersonal

Customer feedback for training

Reporting & issue analysis

Willingness to learn new tech

Tools

SCCM

Remote Desktop

Dameware

Job description

Virginia Tax seeks qualified resource to be responsible for:

- Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of?MS Office including Outlook and MS365.

- Considerable knowledge of pc hardware, peripherals & networks

- Considerable knowledge of Laptop Refresh

- Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.

- Ability to perform software installations, configurations and troubleshooting hardware and software.

- Considerable knowledge of SCCM/SMS

- A strong working knowledge of computer systems, hardware, and software, including drivers and bios.

- Excellent problem-solving, analytical, and team-working skills.

- Excellent customer service, communication and interpersonal skills.

- An openness to learning new technologies.

Fill the skill matrix below:

Skill

Amount

Candidate's No. of years of experience

Strong working knowledge of computer systems, hardware, and software, including drivers and bios

Required

4

Excellent problem-solving, analytical, and team-working skills

Required

4

Excellent communication and interpersonal skills.

Required

4

demonstrated ability to obtain feedback from customers to improve training methods.

Required

4

Running reports and analyzing common complaints and problems.

Required

4

An openness to learning new technologies.

Required

4

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