On-Site IT Training Consultant: Windows & SCCM Expert

COOLSOFT; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

COOLSOFT in Richmond, VA is seeking a Training Consultant to support Virginia Tax with hands-on IT training and workstation support. The role is 100% on-site from day one, with initial virtual interviews and an in-person follow-up.

Candidates should have strong Windows 11 OS and MS Office knowledge, experience with SCCM and remote tools, excellent problem-solving and customer service, and a readiness to learn new technologies.

Qualifications

• Strong knowledge of Windows OS and MS Office.
• Solid hardware and network troubleshooting experience.
• Ability to install/configure software and troubleshoot.
• Experience with SCCM/SMS tooling.
• Excellent problem-solving and communication skills.
• Willingness to learn new technologies.

Responsibilities

• Provide on-site IT training and workstation support for stakeholders.
• Perform software installations, configurations, and troubleshooting.
• Remotely assist using SCCM, Remote Desktop, and Dameware.
• Collaborate with IT teams and end users to resolve issues promptly.

Skills

Windows 11

MS Office/MS365

SCCM

Remote Desktop

Dameware

PC hardware

Troubleshooting

Customer service

Tools

SCCM

Remote Desktop

Dameware

Job description

COOLSOFT in Richmond, VA is seeking a Training Consultant to support Virginia Tax with hands-on IT training and workstation support. The role is 100% on-site from day one, with initial virtual interviews and an in-person follow-up.

Candidates should have strong Windows 11 OS and MS Office knowledge, experience with SCCM and remote tools, excellent problem-solving and customer service, and a readiness to learn new technologies.