Sr Desktop Support Tech

Mbi Llc; Richmond (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

Virginia Tax seeks qualified resource to be responsible for maintaining and supporting desktop environments within a Windows ecosystem. Responsibilities include using SCCM, Remote Desktop, and Dameware to connect to workstations, install and troubleshoot software and hardware, and ensure drivers and BIOS remain up to date.

The ideal candidate will demonstrate excellent problem-solving and analytical abilities, strong communication, and a collaborative approach to improving training methods and

Qualifications

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to obtain feedback from customers to improve training methods.
• Running reports and analyzing common complaints and problems.
• An openness to learning new technologies.

Skills

System knowledge

Problem solving

Communication skills

Customer feedback

Reporting & analysis

Learning new tech

Tools

SCCM

Remote Desktop

Dameware

SCCM/SMS

Job description

Virginia Tax seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of?MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks
• Considerable knowledge of Laptop Refresh
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.

Fill the skill matrix below:

Skill

Amount

Candidate's No. of years of experience

Strong working knowledge of computer systems, hardware, and software, including drivers and bios

Required

4

Excellent problem-solving, analytical, and team-working skills

Required

4

Excellent communication and interpersonal skills.

Required

4

demonstrated ability to obtain feedback from customers to improve training methods.

Required

4

Running reports and analyzing common complaints and problems.

Required

4

An openness to learning new technologies.

Required

4