Sr Desktop Support Tech 3 – Contract Position

BranCore Technologies, LLC; Richmond (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

BranCore Technologies, LLC in Richmond, VA seeks an on-site IT support specialist for a seven-month contract. The role requires deep knowledge of Windows 11 or higher, MS Office, SCCM, and remote support tools, with strong problem-solving and customer service skills.

Day-one on-site presence is required; interviews will be conducted in person. The candidate should be comfortable with hardware maintenance, laptop refresh cycles, and learning new technologies as needed.

Qualifications

• Experience with Windows operating systems and MS Office.
• Strong troubleshooting and analytical abilities.
• Familiarity with SCCM and remote support tools.

Skills

Windows 11+

MS Office/MS365

PC hardware & peripherals

Laptop refresh

SCCM

Remote Desktop

Dameware

Troubleshooting

Tools

SCCM/SMS

Dameware

Remote Desktop

Job description

Contract Length: 7 months with the possibility of extending based on performance.
**Richmond, VA candidates are required.

100% ON SITE from Day One
Both Web/Virtual and IN PERSON Interviews will be conducted.

Client is seeks qualified resource to be responsible for:

Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge ofMS Office including Outlook and MS365.

Considerable knowledge of pc hardware, peripherals & networks

Considerable knowledge of Laptop Refresh

Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.

Excellent troubleshooting skills

Ability to perform software installations, configurations and troubleshooting hardware and software.

Considerable knowledge of SCCM/SMS

A strong working knowledge of computer systems, hardware, and software, including drivers and bios.

Excellent problem-solving, analytical, and team-working skills.

Excellent customer service, communication and interpersonal skills.

An openness to learning new technologies

Required/Desired Skills

Strong working knowledge of computer systems, hardware, and software, including drivers and bios. Required, 4 Years

Excellent problem-solving, analytical, and team-working skills. Required, 4 Years

Excellent communication and interpersonal skills. Required, 4 Years

Demonstrated ability to obtain feedback from customers to improve training methods. Required, 4Years

Running reports and analyzing common complaints and problems. Required, 4 Years

An openness to learning new technologies. Required, 4 Years